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Remedy Service Management Suite is the most complete and capable service management for the digital enterprise. Learn more about Remedy 9 ›

Service Request Management

Define a catalog of service request types that reflect what services you offer to your internal or external customers

  • Quickly gain efficiencies in the delivery and support of IT services through a self-service solution on top of your existing Remedy ITSM implementation (incident, change, asset, work orders)
  • Provide a centralized catalog of requests (including price, service-level targets, approval rules) to automate and monitor standard requests
  • Enable self-help through knowledge access to reduce the number of calls to the service desk

Service Level Management

The tools you need to define, track, and report service levels

  • Service insight: Monitor targets, performance, and compliance with dashboards for the business and IT.
  • Service improvement: Use trend data to proactively identify issues, prioritize based on business urgency, and track against continuous service improvement plans.
  • Service excellence: By automating the collection, analysis, and presentation of service level information, you can free your staff to concentrate on delivering excellent service.

Custom Applications

Remedy provides a powerful development environment for building everything from simple forms, to two way integrations, to rich applications.

Platform Administration

The System Administration Console enables you to easily manage your server, LDAP and email integrations, application and security preferences.

Getting started with Remedy 9 Service Management is easy

Start a free trial  › Contact BMC Sales  ›