Empower users to help themselves
Put your employees in control of their IT experience. With intuitive mobile and social capabilities, BMC self-service software helps users quickly solve routine technical problems, eliminate frustrating forms, and crowdsource proven solutions.
What to look for in IT self-service portal software
- Intuitive interface that’s fast and easy to use
- Formless requests that are automatically logged and ticketed
- Context-aware services that know your role, location, and equipment
- Appointment setting to reduce downtime for users
- Available for desktops and any mobile devices
Modern self-service portal reduces level-one ticket costs
BMC Digital Workplace (formerly MyIT) is a personal assistant running on each user’s device so they can easily help themselves to context-aware IT services.
- Make it easier for users to ask questions, find answers, and request services with simple text posts.
- Reduce IT friction and minimize support costs by crowdsourcing IT services and support.
- Increase productivity by making it easy for workers to access business apps on any device.
- Boost efficiency by enabling users to order hardware and install software with a click
Self-service capability built for any environment
Remedy Service Management Suite is an enterprise service management platform built natively for mobile with an intuitive, people-centric user experience that makes your whole organization more productive.
Remedyforce, built on Salesforce App Cloud, delivers complete IT service management with social, mobile, and collaborative capabilities.
FootPrints service desk delivers a user-friendly suite of on-premises tools to automate IT services quickly and easily.
- IT Service Management (ITSM)
- BMC delivers a full range of ITSM solutions that enable innovation with streamlined, intelligent service delivery for today's mobile, social, and collaborative business users.
- Service Desk Software
- BMC service desk solutions go beyond basic technical support to increase productivity, enable collaboration, and reduce operating costs.