Rapidly increase your Remedyforce ROI
Get value quickly from BMC Remedyforce and continue to increase the return on your investment with Remedyforce value-based professional consulting services.The Remedyforce ecosystem of experienced, certified onboarding professionals work with you to:
- Execute your project
- Provide a configuration that meets your specific needs
- Leverage best practices and industry standards
Five steps to success
During the five-stage implementation process, we focus on ensuring your organization has the skills to easily use and maintain Remedyforce on your own.
Stage 1: Plan and Prepare
Consistent and proven project management discipline and standards help you define project expectations, schedule, and governance to reduce risk for those involved.
- Establishing the project board
- Conducting the project kickoff
- Agreeing on governance and project controls
- Creating the project schedule
- Project schedule
- Customer planning guide
- Pre-engagement questionnaire
Stage 2: Knowledge Transfer
Led by BMC Certified Consultants, enablement plays a key role in our delivery approach. Knowledge Transfer prepares the team to make critical design decisions.
- Remedyforce administrator essentials knowledge transfer
- Remedyforce web-based training materials
- Administrator guide
Stage 3: Strategy and Design
Providing a holistic overview of the Remedyforce solution, the Strategy component raises attendees’ awareness of the overall capabilities of the solution and establishes business goals and KPIs. The Design component stimulates discussion and decision-making for the ITSM components of each phase with the output captured in a planning workbook document.
- Strategic overview
- Requirements analysis
- Design recommendations
- Executive summary
- Planning workbook
Stage 4: Configure, Test, and Approve
For a high-quality, high-performance implementation, we configure the planning workbook design in a customer sandbox and perform unit testing validation.
- Sandbox configuration
- BMC unit testing
- Customer testing and sign-off
- Validation checklist
Stage 5: Go Live Deployment and Assistance
To make the move from sandbox to production a seamless experience, we work with you to manage the go-live event, taking additional opportunities for knowledge transfer and enablement, and remain on hand to provide assistance and coaching as the solution enters its first days of live use.
- Promote to production
- Knowledge transfer and “early life” assistance
- Transition to BMC Remedyforce Customer Success team
- System setup document
- Project closeout
Go with modern IT service management in the cloud
Remedyforce, built on Salesforce App Cloud, delivers complete IT service management with social, mobile, and collaborative capabilities.