Remedyforce Summer 2014: Incident Management & Problem Management (WBT)
The BMC Remedyforce Summer 2014: Incident Management & Problem Management online course is designed for BMC Remedyforce staff users. This self–paced course introduces participants to the features of Incident Management and Problem Management.
This course explains the concepts and procedures of Incident Management and Problem Management. These concepts and procedures will help staff users to create, manage, and work with incidents, tasks, broadcasts, and problem records in BMC Remedyforce.
Self Paced | 2.00 hours
Using Incident Management
- Lesson 1: Managing Incidents
- Lesson 2: Working with Templates and Tasks
Using Problem Management
- Lesson 1: Managing Problems