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Remedy IT Service Management 9.0: Administrator Concepts (WBT)

This online course provides BMC Remedy IT Service Management 9.0 application administrators and consultants with an introduction to ITSM application administration, and introduces the architecture and common configuration elements of the BMC Remedy ITSM applications, including BMC Remedy Service Desk, BMC Remedy Change Management, BMC Remedy Asset Management, and BMC Remedy IT Service Management Process Designer. The course provides BMC Remedy ITSM administrators with the concepts and skills needed to incorporate best practices when configuring and administering BMC Remedy ITSM applications.

This course is a prerequisite to all other BMC Remedy ITSM 9.0 application administration courses.

Major release:

Remedy ITSM 9.x

Good for:

Administrators

Course Delivery:

Self Paced | 6.00 hours

Course Modules

  • ITSM Overview
    • BMC Remedy ITSM application purpose
    • BMC Remedy ITSM architecture
    • Foundation data
    • Access Control and Permissions
  • Data Management
    • Data Management overview
    • Data Management Job Console
    • Data Management Job Console
    • Onboarding Wizard utility
    • Data Wizard utility
  • Defining People
    • Permission groups and functional roles
    • People configuration
    • Other people management activities
  • Catalog Setup
    • Product catalog setup
    • Operational catalog setup
    • Generic catalog and assignments

Related Skills Assessments